Due to the size of the items, please ensure you have measured the access space to where you eventually want the products setting up.
No returns will be accepted due to the product not fitting where you want it!
The delivery company can only deliver to the nearest delivery point as per health and safety guidelines.
So delivery is to KERBSIDE only and will be supplied on a pallet.
Delivery can take upto 2 weeks due to the place of manufacture.
The customer will be responsible for moving the component to its desired location.
The delivery company will call the customer to arrange a delivery date Monday – Friday.
At least one suitable adult should therefore be available to receive delivery.
*Free Delivery only in England and wales mainland. A charge will be made for deliveries to Scotland, Northern Ireland.
All ovens are ready built and ready to use, You will need to build or create your own base as required.
Unless you have purchased an oven with stand. We do not construct bases for ovens at this time.
Ideally you will need a mini crane to lift the pizza oven to the final point.
All barbecues come flat packed on a pallet and will need constructing using builders adhesive or cement.
This is a simple process but we would recommend using a professional if you do not feel confident.
No refunds will be made for goods damaged during the construction process.
IMPORTANT NOTE:- Although this oven is ideal for the UK climate it is vital that when the oven is not in use it is covered. It CANNOT be exposed to rain/ice or snow, due to the construction process.
Due to natural heat expansion some cracking may appear over time during the cooking process, this is
normal and expected. This can be repaired using mortar filler and painted over. We will not accept any responsibility for any items damaged because they have been left unprotected from the weather.
Goods can be returned or refunded only if the product is faulty. The product must be checked thoroughly upon delivery for any damage. We will not accept damaged stock back once the delivery note has been accepted.